Hiking Client Resources

Our Policies and Practices

Pick up & Drop off times

Morning Group - pick up 9-10, drop off 12-1:30

Afternoon Group - pick up 12-1:30, drop off 3-5

The daily routes, weather and traffic all vary which is why we use drop off windows and can't guarantee exact pick up and drop off times

Inclement Weather Policy

We hike year round so will encounter all kinds of weather. As long as it is safe to be out, we will be there. In the case of extreme temperatures, thunderstorms, downpours, snow, ice, etc we will modify our hikes for everyone's safety. When conditions become unsafe for travel we will cancel hikes. We will give as much notice as possible in the event of a cancellaition

Cancellation Policy

If something comes up and you need to cancel your hike, let us know by 8pm the night before. Late cancellations are subject to a $15 late fee. Cancellations due to weather, illness or emergency will not incur a late fee.

Retainer Fee Policy

We know you will miss a few days and everyone needs vacations! Because we have a limited number of spaces available per group, frequent or long cancellations severely impact our business. To prevent this, every client is given 10 free cancellations per year. Beyond that, if you want us to continue holding your space, there is a $15 per missed hike retainer fee.

Holidays

We do take a few days off for extra time with our loved ones. The following days we will not be hiking

  • Memorial Day 
  • Fourth of July
  • Labor Day
  • Thanksgiving/Black Friday
  • Christmas Eve/Christmas Day
  • New Years Eve/New Years Day

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